MIKECROOKSGINS.COM is committed to offering the best service to our valued customers. Read our conditions below and don’t hesitate to call us if you have any questions.
Navigate to the desired condition or policy:
01. Operation of the Service
The client must go to the MIKECROOKSGINS.COM website and request the product through said telematic means. The basic delivery service consists of choosing a product and its subsequent delivery.
02. Delivery to the entire peninsula and the Balearic Islands by MRW logistics company
The client is solely responsible for the correct consignment of the delivery and collection addresses on the web, thus exempting any negligence or error in the collection or delivery of the order derived from the erroneous consignment of the delivery and delivery addresses. pickup. As a consequence of this, it will be the customer who must assume the cost derived from the incorrect consignment of the delivery and collection addresses on the web. The cost of incorrectly consigning the delivery addresses will be € 20.
The client must provide all the information as detailed as possible, regarding the service object of the message, and where appropriate, in relation to the product that he requests to buy from MIKECROOKSGINS.COM. To do this, you can enter the comments you consider useful in the “comments” section on the “cart” page.
03. Return Policy, Cancellations
You have the right to receive products that meet their clear description on the website of, and that are of satisfactory quality. If you believe that the products delivered to you do not meet these requirements, please let us know at the time of delivery or at the time of collection. You must declare the perceived deficiencies, indicating how the product was delivered; comply with its description on the website. Faced with evidence that demonstrates the unsuitability of the requested product, we will provide you with a refund or credit on account with respect to the affected part of the Product. Before managing your refund or credit into account, we may take into account relevant factors such as order details, delivery circumstances and the clear and precise information that you provide to the customer through the MIKECROOKSGINS.COM website.
The customer must check the products that the dealer delivers to the delivery address before proceeding to sign and ratify the mandate. With the signature, the client confirms and ratifies the mandate, purchase or service on their behalf. Likewise, the client states that a third party may ratify the mandate on their behalf, for example in those cases in which the client is not at the final delivery address or has designated a third party to collect and sign. Thus falls on the client and / or said third party the responsibility of verifying the adequacy of the service, as well as of gathering sufficient evidence to justify otherwise.
In the event that the client wishes to proceed with the return of a product or wishes to make a claim about the performance of a service, he must go directly to the delivery person. Therefore, the return of a product purchased by the dealer in execution of the mandate conferred by the client, will be subject in any case to the return policy of MIKECROOKSGINS.COM
04. Sale of an Alcoholic product
Alcoholic beverages can only be sold and delivered to people over 18 years of age. By placing an alcohol order, you confirm that you are at least 18 years old at MIKECROOKSGINS.COM; The “Challenge 25” age verification policy applies: whereby the dealer will ask customers who appear to be under 25 years of age to present a valid photo ID showing that they are 18 years of age or older. The delivery man may refuse to deliver alcohol to anyone who does not appear to be 25 years old, unless they can provide such valid photo identification showing that they are 18 years of age or older. The delivery man may also refuse to deliver alcohol to anyone who is, or appears to be, under the influence of alcohol or drugs. In these cases, however, you will be charged for the drink in question and for the delivery costs.
05. Cancellation Policy
You can cancel an order free of charge at any time before MIKECROOKSGINS.COM has accepted the order. If you wish to cancel an order before its acceptance, please contact us immediately, through our website or by calling 934 234 314 or 648 035 047. If it is confirmed that the order was not accepted, we will refund your payment (excluding any discount coupon or voucher that has been applied to the order). If you cancel an order after acceptance, you will be charged the full price of the products.
According to nature itself lence of the service offered by MIKECROOKSGINS.COM, the client is aware that once MIKECROOKSGINS.COM has voluntarily accepted the order, it is considered that the execution of the purchase mandate has begun and therefore the client will not have the right to cancel the request service for free.
If, in addition, at the time of cancellation of the service, the dealer had already made the entrusted purchase of the product or the contracting of a service, the customer may instruct the dealer to return it. For this purpose, the customer must pay the total cost of acquiring the products and the delivery costs, as well as the cost of the return service. In the event that the delivery person has been able to return the product, the customer will be given the value of the product, and the customer must, as said, pay the cost of the two collection and delivery services, as well as the return. The return in any case will be subject to the return policies of the store, so the customer declares to be aware that in the case of perishable products such as those of MIKECROOKSGINS.COM offering drinks with organic ingredients) that the return cannot be made and therefore, MIKECROOKSGINS.COM will be empowered to load both the product that the dealer had already acquired under his mandate and the shipping service incurred. MIKECROOKSGINS.COM reserves the right to cancel an order without having to claim just cause. In case of cancellation urged by, the client will be entitled to a refund of the amount paid. MIKECROOKSGINS.COM has complaint forms available to the consumer, for the purpose of the service offered.
06. Prices, payments and offers
Prices include VAT. The client confirms that he uses our service for personal, non-commercial use. MIKECROOKSGINS.COM can set dynamic prices, which means that product prices and delivery may change while you are browsing. Prices may also change at any time at the discretion of MIKECROOKSGINS.COM. In any case, the final cost will always be communicated to the client prior to payment. No changes will affect existing confirmed orders, unless there is an obvious pricing error. Price changes will also not affect already fulfilled orders. If there is an obvious error in the price, we will notify you as soon as we can and you will have the option of confirming the order at the original price or canceling it free of charge and with a full refund of any amount already paid.
The total price of your order will be indicated on the payment page of our website, including the prices of delivery and taxes. Payment for all products and deliveries can be made on our website through the virtual POS once your order is confirmed, your credit or debit card will be authorized and the total amount will be marked for payment. Payment is made directly to MIKECROOKSGINS.COM
MIKECROOKSGINS.COM may collect, use and share precise data on locations, including the geographic location in real time of the client’s computer or mobile device. The hiring of the service supposes that the client authorizes the aforementioned geolocation. This location data may be collected and used by to show customers the location of origin of an errand and / or the location of the origin of the destination. In this sense, customers expressly consent that their geolocation data be shared with other users and providers in order to successfully carry out the requested message at all times.
It is the responsibility of the user to correctly enter the collection and delivery addresses. In this sense, MIKECROOKSGINS.COM is not responsible for the error or omission in the consignment of the same by the client.
08. Our Responsibility
We are liable to you for any loss or damage you suffer that is a foreseeable result of our breach of these Terms or failure to exercise reasonable care in connection with the use of our Service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is obvious that it will happen, or if you told us it could happen, for example, if you inform us, before placing an order, about particular circumstances that could increase the risk of loss or damage derived from our breach of these Conditions.
The client is responsible for having the services and equipment necessary for browsing the internet and accessing the web. In case of any incident or difficulty in accessing the web, the client can inform MIKECROOKSGINS.COM through contact forms.
MIKECROOKSGINS.COM is not responsible for the content posted by customers on its website, if these are solely responsible for the legal adequacy of said content.
MIKECROOKSGINS.COM will not respond in case of service interruption, connection errors, lack of availability or deficiencies in the internet access service, nor for internet network interruptions or for any other reason beyond its control.
MIKECROOKSGINS.COM is not responsible for any security errors that may occur or for any damage that may be caused to the client’s computer system (hardware and software), to the files and documents stored therein as a result of:
- The presence of a virus in the computer system or mobile terminal of the client that is used to connect to the services and contents of the web.
- A malfunction of the browser.
- The use of non-updated versions of it.